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If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full or partial refund (if applicable). IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging.
The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. If the request for a refund is approved, you will be issued a refund minus a 25% restocking fee plus the shipping cost. All returns must be in original condition with packaging intact. For Order Return inquiries, please email support@shop-dome.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 540-208-5291 Monday through Friday from 9 am to 5 pm EST.
Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time. We will initiate a refund to the payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 10-12 business days, depending on your card issuer’s policies. Items for medical or personal care are non-returnable. For Order Refund inquiries, please email support@shop-dome.com. If for any reason, your refund is not fully processed due to merchant issues, we will only issue the refund via bank transfer. We do not issue refunds via CashApp, PayPal, Wise, Payoneer, Venmo, or similar.
Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 540-208-5291 Monday through Friday from 9 am to 5 pm EST.
IMPORTANT. Once a return is initiated, your items have 10 days to arrive in our warehouse. If your items do not arrive within that time frame. We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history an irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.
Because we can't ensure the item required will be available by the time returned items come back to the warehouse, except in very limited circumstances, we are unable to accommodate exchanges.
For apparel and clothing items only - If you for any reason ordered an item in the wrong size or just changed your mind and wish to return it, you will be charged the cost of the return plus a 30% restocking fee. If you receive a refund, the cost of return shipping and restocking fees will be deducted from your refund. Before you complete your purchase, please be sure to review the sizing chart for more information on how to order your garments in the correct size.
If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email support@shop-dome.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 540-208-5291 Monday through Friday from 9 am to 5 pm EST.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or canceled
If you have any questions, comments, or concerns about this Refund Policy, please contact us by email at support@shop-dome.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.
You may also call +1 540-208-5291. We are available Mon-Fri 9 am-5 pm EST.